1. |
ORDERING |
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Payment
Methods |
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How to Place Your Order |
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Problems
Ordering |
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Catalogs |
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2. |
SHIPPING |
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Shipping Info |
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Calculate
Shipping Costs |
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International
Shipping Costs |
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Countries That
We Ship To |
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Rush Shipping |
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3. |
PRODUCT INFORMATION |
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Sizing Specs |
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4. |
RETURNS AND EXCHANGES |
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Our Return
Policy |
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How To Send a
Return |
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5. |
PRIVACY POLICY |
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6. |
CHECKING YOUR ORDER STATUS |
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7. |
CONTACT US |
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PAYMENT METHODS
You can order from Code 3 Fire Trucks with a major
credit card (Visa, Mastercard, American Express and
Discover), Paypal or a Money Order (US only). Sorry, we
do not accept personal checks.
We use a
YAHOO
VERIFIED
SECURE SHOPPING CART
so you can be
sure that your order information and credit card details
are secure.
Satisfaction is guaranteed or we'll happily refund
your un-used/un-open purchase (minus the shipping
amount) within the first 30 days of the date you place
your order.
Minimum Domestic Order Amount is $5.99
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HOW TO PLACE YOUR
ORDER:
1.
Click the
thumbnail of the item you would like to purchase.
2.
Choose any option
if necessary (ie: size, color, etc). Once complete,
there will be an "ADD TO BAG " button. Click it
to add your item and go to the cart.
3.
Continue through
the cart by entering your shipping details, choosing
your payment method, verifying your details and so forth.
Prices are in U.S.
dollars. Please consult your local bank if you need
currency conversion details for countries other than the
U.S.
Make sure when entering your credit card information
that you enter the EXACT BILLING ADDRESS that your
credit card company has listed for your account.
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PROBLEMS ORDERING:
These are some of the
most common solutions to ordering problems.
1.
Make sure to enter the exact billing address appearing on your
statement
2.
If you receive a message saying "YOUR
CREDIT CARD HAS DECLINED"
please try using a
different credit card.
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CATALOGS:
Currently we do
not offer catalogs and only sell via secure online store or
by mail with money order (U.S. Only).
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SHIPPING INFO:
We ship to anywhere in
the U.S. and many countries Internationally. Typically all
orders leave within 1 day of when placed.
Please note we ship only on Monday-Friday. If you place your
order on Thursday night and request 1-2 business day
shipping, it will most likely get delivered on Tuesday of
the following week. This is because shipping is considered
in BUSINESS DAYS, which means only Monday - Friday will your
item be shipped. We do not ship any items after 5 PM Eastern
Standard Time or on Saturday and Sunday. We are also not
held responsible for any package delays due to
misaddressed or mishandled boxes by you or the shipping
provider not limited to bad weather or natural disasters
such as hurricanes, tornado, volcanic eruptions or terrorist
activity in your area whether it be UPS, USPS, FedEx, etc.
We do however, promise to make shipping your package our top
priority and will be sure to get your package out as quickly
as humanly possible. Shipping methods such as UPS 1-2
business days or 2-3 business days does not mean your
package will arrive within 1-2 or 2-3 days of placing your
order. Orders made late in the afternoon or evening are
processed the following day and will be delivered within 1-2
or 2-3 business days of that day.
If you return any items, shipping is NON-REFUNDABLE.
We do not make any money on shipping.
(RETURN TO
FAQ)
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SHIPPING AND
HANDLING RATES- DOMESTIC:
USA:
Shipping is Calculated using UPS Rates
SHIPPING AND HANDLING
RATES- INTERNATIONAL:
International (Countries below):
Prices vary depending upon
what zone you are in according to the USP zoning chart.
Calculations are made in the shopping cart when ordering based
on total weight of order.
To calculate your total cost,
you'll have to proceed through the shopping cart
(to the page before
you enter your credit card details). Choose the items you would
like and enter your shipping info and you will see the total for
shipping and the items combined before you are actually charged.
Prices are in U.S. dollars.
Please consult your local bank if you need currency conversion
details for countries other than the U.S.
NOTE:
Certain countries charge
additional fees, such as custom fees and independent carrier
fees. Please contact your local customs office or branch office
of the us postal service to find out what kind of fees you can
expect based upon the type of merchandise you wish to order
before placing your order. Please note that refused packages are
usually destroyed and not shipped back to Code 3 Fire Trucks. No
refund will be given on refused packages
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COUNTRIES WE CURRENTLY
SHIP TO:
United States
Australia
Austria
Belgium
Brazil
Canada
Denmark
Finland
France
Germany
Thailand
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Greece
Hong Kong
Iceland
Ireland
Italy
Japan
Mexico
Netherlands
Turkey
New Zealand |
Norway
Puerto Rico
South Africa
Spain
Sweden
Switzerland
Taiwan
United Kingdom
Venezuela
Virgin Islands |
Ukraine
Argentina
Bermuda
Bolivia
Bosnia
Herzegovina
China
Cyprus
Dominican Republic
Slovenia
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Egypt
Hungary
Republic of Korea
Kuwait
Lebanon
Malta
New Caledonia
Poland
Portugal
Russia
India
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This is a complete,
current, and accurate list. If your country is not listed, we do
not offer shipping to your country.
If you would like us to ship to your country please
contact us with
this request.
Currency Converter:
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CLOTHING SIZES and
SPECS:
All shirt Widths measured from under the arms (chest) while laid
flat. All Lengths measured from bottom of shirt to neck.
BASIC T-SHIRTS & LONG SLEEVE T-SHIRTS:
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Small
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Med
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Large
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XL
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2XL
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WIDTH
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18"
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20"
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22"
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24"
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26"
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LENGTH
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25"
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26"
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27"
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28"
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29"
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WIDTH
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46cm
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51cm
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56cm
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61cm
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66cm
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LENGTH
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63cm
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66cm
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68cm
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71cm
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74cm
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WOMENS BABY DOLLS, 3/4 JERSEYS, SPAGHETTI STRAPS
(FORM FITTING):
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SMALL
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MEDIUM
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LARGE
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SIZE
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0-2
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4-6
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8-10
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CHEST
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30-32
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32-34
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36-38
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CUP
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A
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B
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C
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LENGTH
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18.5"
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19"
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20"
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PANTS / JEANS
(ADULT): |
Waist
Measurements by Size
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Size
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XXXS |
XXS |
XS |
S |
M |
L |
XL |
Waist
(inches)
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26" |
28" |
30" |
32" |
35" |
38" |
44" |
Inseam (inches)
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26" |
27" |
30" |
30.5" |
31" |
31.5" |
32" |
*WAIST SIZE IS WITH THE DRAWSTRING FULLY EXTENDED.
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PANTS / JEANS
(CHILDREN): |
Waist
and Length Measurements by Size
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Size
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4 |
6 |
8 |
10 |
12 |
Waist
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18"- 22" |
22"- 26" |
26"-28" |
28"-30" |
30"-32" |
Length
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24"-28" |
28"-31" |
31"-34" |
34"-38" |
38"-40" |
*Length Is From Waist Down. *Waist is
Adjustable Elastic
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(RETURN TO FAQ) |
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RETURN POLICY:
Exchanges or refunds are
given on strictly un-used, un-worn, un-damaged merchandise
that arrives back to us in the condition that it was when we
sent it to you. If for some reason you are not pleased with
the item once you’ve received it, we will take it back
within 15 days of the date you received it and an exchange
or a refund will be granted. The item(s) must be SHIPPED
within 15 days from the date UPS or USPS claims the package
was delivered (remember, we have tracking numbers for every
package that leaves our facilities and we can find out when
the package was delivered to you). Travel time for the
package to make it from you to us is not included in this 15
day count.
Although we may be more lenient with the 15 day time period
in regards to exchanges if extenuating circumstances apply,
we will not refund your money if the item(s) is not returned
to us within the 15 days! We cannot be held responsible if
you went on vacation to Europe for 4 months and forgot to
send the pants back before you left, your computer had a
virus and you couldn’t get online to contact us (there’s
always the phone!), or your dog ate your homework, so to
speak. Changing your mind about an item or an order you
placed after you receive it is your prerogative and we are
not responsible for shipping charges if you do so.
Refunds and exchanges given within 15 days after your order
arrives. No exchange can be made after 15 days.
This Policy does not apply to international orders.
Any item being exchanged will be charged a flat rate of
$10.00 for ground shipping back to you.
All returns for a refund may incur a minimum of a 12%
restocking fee. Also if you purchased a free shipping item and returned it, you will be charged our shipping cost that we incurred when we first shipped it to you.
If you purchased by credit card, your card will be credited
for the full applicable amount within 3-5 business days of
receipt of the returned merchandise.
If you return any items, shipping is NON-REFUNDABLE.
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HOW TO SEND IN YOUR RETURN /
EXCHANGE:
If item arrives damaged please contact us first and do not
send it back. We have insurance to cover breakage and the
item need to be picked up from your residence.
Please send the
return/exchange back to our returns facility.
Code 3
Fire Trucks.com
1841
Browning St.
Baldwin NY
11510
Pease include a
note in the box/package along with your order #, name,
address, telephone number, and email address.
Also, please
explain what you would like to do (if exchanging, please
tell us what size/color/style/shirt you want.) If you are
returning multiple items please indicate clearly what you
are doing with each item.
If you are
exchanging and are out of the U.S., please include the
credit card number you used to place your order with on your
note and we will charge you the price of shipping based on
the weight of the order once we resend your package.
If you are simply
returning for a refund, we will credit your card when the
items are received and you need not include any check for
shipping.
If you have any questions about processing your return
please feel free to
call us at 516-660-6093.
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PRIVACY POLICY:
This site is hosted
by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order
information but may only use this information in the
aggregate. If you accessed this store through Yahoo!
Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
Yahoo! Privacy Policy for more
information about how Yahoo! uses this information.
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TRACKING YOUR ORDER
STATUS:
After recieving your
automatic email shipping status confirmation, please wait at
least 24 hours before using this tracking feature.
*Note: This tracking feature is for packages shipped only via
UPS and will not work for packages sent via USPS.
Please click here to enter your order and view the status
Question:
I Never Received My Order
Answer:
If your order is past the estimated delivery date and you have
not received it, please contact
Customer Care within
20 days from the ship date. Tracking information is available on
most orders going to our Tracking Page and entering your order
number.
* If the tracking information indicates the package has been
delivered, please check with your family members or neighbors.
Packages are occasionally left with a building manager, or
placed somewhere safe such as your porch, garage, or sometimes
behind bushes.
Items shipped to Via USPS (usually APO and FPO addresses)
cannot be tracked and may take up to 20 business days to arrive.
If there is no tracking information, or you have
tracked
your package and found any discrepancies in the delivery,
please contact Customer
Care for assistance.
If we determine that your shipment is outside of our
estimated delivery time frame, we will initiate a trace with the
shipping carrier in order to locate it. Please allow up to 4
business days for the trace to be completed once you alert us of
the issue. If the package can be located, it will be delivered
to you. If the shipper is not able to locate the original
shipment, we will either send a replacement, or issue a refund.
As soon as the trace is complete, we will send you a
notification via email.
SHIPPING PROCEDURE
• ALL orders are tested prior to shipping.
• All Packages are inspected by 3 different agents to insure
accuracy
• Our goal is to ship according to your designated shipping
method the next business day.
• International orders, improper or insufficient addresses will
result in additional shipping charges assessed to your account.
• Any attempt at bypassing the standard shipping methods will
result in an extended time delay in processing your order and
could result in a cancellation of your order.
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CONTACT US:
Before you contact us,
please review our
FAQ
where we have posted the answers to some of your most common
questions.
If you are contacting us
in regards to an order please tell us your full name, address
and order number.
If you need more info or
would like to make a comment or suggestion, please let us know.
You can contact us in the following ways:
* Please note e-mails will be answered as quickly as possible,
but not instantly. If you need to immediate attention please
call us during our regular business hours.
Thank you for shopping at
Code 3 Fire Trucks
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